Frequently Asked Questions

Q1: What is
A: is an online E-commerce platform based in Bahrain, offering specific range of products mainly, Home, Kitchen & Personal Care from various local and international sellers. It's your one-stop destination for shopping for electronics, fashion, home goods, beauty products, and more.

Q2: How do I contact
A: You can reach us through our Contact Us page on the website. Additionally, you can submit a request here: Contact Us, email us at or call us at +973-34205483.

Q3: Is available only in Bahrain?
A: Currently, primarily serves customers in Bahrain. However, we are working on expanding our services to cater to other regions as well.

Q4: Are the products on authentic?
A: Yes, we take great care to ensure that all the products listed on our platform are authentic. We work directly with verified sellers and brands to provide our customers with genuine products.

Q5: Can I track my order on
A: Absolutely! Once your order is confirmed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery. Track My Order

Ordering and Payments:
Q1: How do I place an order on
A: To place an order, simply add the desired items to your cart and proceed to checkout. Follow the on-screen instructions to enter your shipping details and select a payment method.

Q2: What payment methods are accepted on
A: We currently accept cash on delivery (COD). 

Q3: Can I modify or cancel my order after it's been placed?
A: Yes, by contacting customer service soon after placing the order. Else, we will try to find reliable solution depending on the stage of the product as we process and ship orders same day. We process orders quickly to ensure swift delivery to our customers.

Q4: Is it safe to enter my payment information on
A: We currently collect payment only when you have your product in hand. you can pay us electronically as well thru UPI/Benefit upon collecting your product.

Q5: Do you offer cash on delivery (COD)?
A: Yes, we offer cash on delivery (COD) as a payment option for your convenience. Simply select this option during checkout.

Shipping and Delivery:
Q1: What are the shipping charges on
A: Shipping charges are standard 1.790 BHD. You can view the shipping costs at checkout before confirming your order.

Q2: How long does delivery take?
A: Delivery times depend on your location and the product you've ordered. Typically, orders are delivered within same business day within Bahrain.

Q3: Do you offer international shipping?
A: Currently, we only offer shipping within Bahrain. However, we are working on expanding our services to include international shipping in the future.

Q4: Can I track my order's delivery status?
A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

Q5: What should I do if my order is delayed?
A: If you experience any delays with your order, kindly check the status by visiting Track order status ( or contact our customer service team at, WhatsApp: +973-34205483 Call: +973-34205483. Customer Service: 9:00AM - 3:00 PM Sunday - Thursday. We'll be happy to assist you.

Returns and Refunds:
Q1: What is's return policy?
A: We have a hassle-free return policy returning or replacing an item within 15 days from the date of purchase when it has a manufacturing defect or does not conform with the specifications approved or contracted for. You can return the item within 15 days for a full refund or exchange. Please refer to our Returns & Exchanges page for more details.

Q2: How do I initiate a return?
A: To initiate a return, please contact our customer service team at or [Phone Number]. We'll guide you through the process and provide you with a return authorization.

Q3: Are there any items that cannot be returned?
A: Some items, such as perishable goods, personalized items, and hygiene products, cannot be returned for safety and hygiene reasons. Please check the product description for return eligibility.

Q4: How long does it take to process a refund?
A: Once we receive your returned item, we will process the refund within 4 business days. The refund will be issued to the original payment method used during the purchase. We currently accept Cash of Delivery and Refund can be sent to the customer's IBAN upon mutual agreement.

Q5: What if I receive a damaged or defective item?
A: We apologize for any inconvenience caused. Please contact our customer service team immediately at or +973-34205483, and we'll arrange for a replacement or refund. Refer our Refund/Return Policy